This agreement (“Agreement”) sets forth the general terms and conditions of your use of the lingovate.com website (“Website” or “Service”) and any related products and services (collectively, “Services”), which include AI-powered Text Translation and AI Document Translation.
This Agreement is legally binding between you (“User”, “you,” or “your”) and the Website operator Lingovate OÜ (“Operator”, “we,” “us,” or “our”). By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. If you are entering into this Agreement on behalf of a business or legal entity, you represent that you have the authority to bind such an entity. If you do not have such authority, or if you do not agree with the terms of this Agreement, you may not access or use the Website and Services.
Accounts and Membership
You must be at least 18 years of age to use the Website and Services. By agreeing to this Agreement, you represent that you meet this age requirement.
You are responsible for maintaining the security of your account and for any activity on it. We may monitor new accounts before activation and may suspend, disable, or delete your account if it violates this Agreement or impacts our reputation. In the event of account deletion, re-registration is prohibited.
Wallet Top-Up and Pay-Per-Use Charges
Lingovate operates on a pay-per-use model. You may top up your wallet, and charges will be deducted based on your use of the Services as follows:
- AI Text Translation: Fee per word translated (as specified on our pricing page).
- AI Document Translation: Fee per uploaded document or per word, depending on the document size and format.
Funds added to your wallet have no cash value outside the Services and are non-transferable and non-refundable. Unused funds will remain in your wallet until spent.
Refunds and Cancellation
Lingovate OÜ prioritizes customer satisfaction and is committed to offering high-quality digital translation services. Understanding that certain circumstances may lead to dissatisfaction, we have established a straightforward and equitable refund policy.
Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
- Time Frame: Refund requests must be submitted within fourteen (14) calendar days from the original purchase date.
- Issue Resolution Attempt: Before a refund is processed, we may offer to resolve any issues. Detailed information about the encountered issues must be provided by the customer.
- Refund Request Process: Requests for refunds should be initiated by contacting info@lingovate.com with the order number and a detailed explanation for the refund request.
Product Discontinuation
Upon receiving a refund, customers must cease using the refunded service and delete any related content. The refunded purchase will result in the termination of any rights to use the service.
Processing of Refunds
Once a refund request is approved, Lingovate OÜ commits to processing the refund within five (5) business days. The refund will be issued to the original method of payment. Processing times may vary based on the payment provider.
Modification of Refund Policy
Lingovate OÜ reserves the right to modify this refund policy at any time. Changes become effective immediately upon posting on the lingovate.com website.
Links to Other Resources
The Website and Services may contain links to third-party websites or resources. We do not endorse, approve, or guarantee the accuracy or reliability of content on external sites. Your use of third-party resources is at your own risk.
Prohibited Uses
You may not use the Website and Services for any unlawful purposes, including but not limited to:
- Violating any local, national, or international laws or regulations.
- Harassment, abuse, or discrimination against individuals or groups.
- Creating or distributing explicit, harmful, or misleading content.
- Uploading or distributing malicious code or viruses.
- Engaging in spamming, scraping, or any activity that disrupts the Website and Services.
We reserve the right to terminate your access if you engage in any prohibited activities.
Intellectual Property Rights
All intellectual property related to the Website and Services, including trademarks, logos, and content, is owned by Lingovate OÜ or its licensors.
Your use of the Website and Services does not grant you any rights to reproduce, modify, or distribute our intellectual property without prior written consent.
Limitation of Liability
To the maximum extent permitted by law, Lingovate OÜ, its affiliates, directors, employees, and agents are not liable for any indirect, incidental, or consequential damages arising from your use of the Website and Services.
This includes but is not limited to:
- Loss of data or profits.
- Service disruptions or errors.
- Unauthorized access to personal data.
- Inaccurate translations affecting business or legal matters.
Indemnification
You agree to indemnify and hold harmless Lingovate OÜ and its affiliates against any claims, damages, or liabilities arising from:
- Your use of the Website and Services.
- Any violation of this Agreement.
- Any third-party claims resulting from content you submit or actions you take.
Severability
If any provision of this Agreement is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.
Dispute Resolution
This Agreement shall be governed by the laws of Estonia.
Any disputes arising from this Agreement will be resolved under Estonian law, and you agree to submit to the jurisdiction of Estonian courts.
Changes and Amendments
We may update this Agreement at any time. Any changes will be posted on the Website, and continued use of the Website and Services constitutes acceptance of the updated Agreement.
Acceptance of These Terms
By using the Website and Services, you agree to this Agreement. If you do not agree, you are not authorized to use the Website and Services.
Contacting Us
For questions about this Agreement, please contact us at:
📧 Email: info@lingovate.com
🌍 Website: lingovate.com